Last updated: 16 October 2026
These terms and conditions govern your use of the Neo Analytica website (neoanalytica.co.uk) and any services you purchase from us. Neo Analytica Ltd is a company registered in England and Wales under company number 16877712. Our registered office is Altrua 50, 23 College Road, Apartment 1113, Croydon, United Kingdom, CR0 1NP.
By accessing our website or engaging our services, you agree to be bound by these terms. If you do not agree, please do not use our website or services.
Contact: hello@neoanalytica.co.uk
Neo Analytica provides hosted profit-analytics software and fixed-scope commercial data services, including but not limited to:
Each engagement is scoped and agreed in writing before work commences. The specific deliverables, timeline, and pricing for your engagement will be set out in a separate Statement of Work or services agreement, which will take precedence over these general terms where there is any conflict.
Public product demos use illustrative data and do not create a live account, connect to your systems or represent your actual commercial performance.
Submitting a discovery call request or contacting us through our website does not constitute a contract or any obligation on either party. A binding contract only arises when both parties have signed a Statement of Work or equivalent written agreement. A subscription contract arises only when you accept the specific order or checkout terms and receive our confirmation, or when Neo Analytica confirms activation and onboarding in writing.
Prices are quoted in pounds sterling. Any VAT that Neo Analytica Ltd is legally required to charge will be stated separately on the applicable proposal and invoice.
Payment terms will be specified in your Statement of Work. Unless otherwise agreed, invoices are due within 14 days of the invoice date. Late payment may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.
We reserve the right to pause or suspend work on an engagement where invoices remain unpaid beyond their due date.
SaaS plans may be offered on a monthly or annual recurring basis. Before acceptance, the applicable order or checkout will state the fees, any onboarding charge, VAT, billing cycle, minimum term, cancellation process and renewal terms. We do not apply sales, order-volume or advertising-spend pricing unless expressly agreed in writing.
Upon receipt of full payment, you will own the custom deliverables created specifically for your engagement (source code, documentation, data models, etc.), unless otherwise stated in the Statement of Work.
We retain ownership of any pre-existing tools, frameworks, methodologies, or proprietary components we use in delivering the services. Where we incorporate such components into your deliverables, we grant you a perpetual, non-exclusive licence to use them as part of those deliverables.
All content on this website — including text, graphics, and code — is the intellectual property of Neo Analytica and may not be reproduced without prior written permission.
Both parties agree to treat as confidential any non-public information received from the other party in connection with an engagement. This obligation survives termination of the services agreement for a period of three years.
We will not disclose client names, project details, or business information to third parties without your prior written consent, except where required by law.
We warrant that our services will be delivered with reasonable care and skill in accordance with industry standards.
This website and its content are provided “as is” without warranty of any kind. We make no representations that the website will be uninterrupted, error-free, or free of viruses. We reserve the right to modify or discontinue any part of the website at any time without notice.
Nothing on this website constitutes professional advice. Any information provided is for general informational purposes only.
To the fullest extent permitted by applicable law, Neo Analytica’s total liability to you in connection with any engagement shall not exceed the total fees paid by you to us in the three months preceding the event giving rise to the claim.
We shall not be liable for any indirect, consequential, special, or incidental loss, including but not limited to loss of profits, loss of data, or loss of business opportunity, even if we have been advised of the possibility of such losses.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law.
Either party may terminate a services engagement by giving written notice as specified in the relevant Statement of Work. Upon termination, you will be invoiced for all work completed up to the termination date. Any deliverables produced to that point will be provided to you upon settlement of outstanding invoices.
For subscriptions, cancellation stops the next renewal. Monthly access continues to the end of the paid billing month; annual access continues to the end of the paid term, unless the applicable order states otherwise. Data export, return and deletion after termination follow the applicable agreement and Data Processing Agreement. Fees already paid are non-refundable except where the order states otherwise or the law requires it.
We process personal data in accordance with our Privacy Policy and applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf as part of a client engagement, a separate Data Processing Agreement will be put in place.
Our website may contain links to third-party websites. These are provided for your convenience only. We have no control over the content of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
We reserve the right to update these terms at any time. Changes will be posted on this page with an updated date. Your continued use of the website following any changes constitutes acceptance of the revised terms.
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.